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About Us
ABOUT RMW
Revolution Motor Works is a family-owned and operated auto service center in Finksburg, MD. RMW was founded by Jorge Gilligan and Jason Garrish in 2014 after working many years in new car dealerships. We saw how customers were treated at those dealerships and didn’t like how it was done. We knew we could do a better job! After many years of dreaming about opening our own repair shop, we decided it was time. We saw a need in the independent repair shop market for our expertise and attention to detail. We wanted to open our repair shop with a new look and feel. We wanted to bring in “a new era in automotive service”. RMW provides exceptional customer service, expert repairs, and a relaxed, no pressure atmosphere. We build relationships that last for years to come. We are your repair shop for life!
OUR MISSION
To provide an exceptional experience for our customers by building trust with transparency, sound advice, and quality repairs.
Our Values
Our core values as an organization are what we live by. We hire with these values in mind, and we hold our team responsible for following these values.
Better Every Day
We strive to be the best we can be every day. We learn from our mistakes and improve from them. We make training and growth a priority.
Do the Right Thing
We do what is right even when no one is watching. We know we are not perfect, and we will make mistakes. We admit when we are wrong, and we forgive. We stay positive even when it is hard. We treat others the way we want to be treated.
Fanatical Attention to Detail
We are organized in all that we do. We are consistent in our customer and team interactions. We pay attention to the details because they matter.
Get After It
We attack the day, and what comes with it. We are productive and driven to succeed. We have confidence in our abilities. We work together as a team to get s@#t done!
Heroic Customer Service
We handle problems immediately. We go above and beyond to help our customers whenever necessary. We reward our customers for choosing to do business with us.
Be Constantly Committed
We commit being the best we can be every day. We commit to our clients in every interaction. We commit to our teammates on every handoff. We deliver on our commitments because our reputation relies on them.
Our daily strategy to honor your time and choices in automotive service are:
We
do what we say
do it on time
make it easy
Not sure if RMW is right for you?
Check out these perks that set us apart from our competitors:
- We provide complimentary inspections – We’ll give you a free 50-point inspection with each service. We want to empower you by helping you understand the health of your vehicle so that you can always make informed decisions and stay safe!
- We service import vehicles – Are you looking for a repair shop that knows how to service your European vehicle? Have an import vehicle like a Lexus, Toyota, Honda, or another car that you want to keep running for a long time? RMW is happy to help.
- We’ll give you a free replacement car – RMW can set you up with a free loaner car for the time that your vehicle is in the shop! Please schedule in advance.
- We’ll take you where you need to go – After you drop off your car, we will take you home, to work, or to Starbucks. Wherever you need to be, we will take you there and pick you up once your vehicle is ready to roll!
- We’ll stand behind our word – We offer a fantastic warranty: 3 years/ 36,000 miles!
- Our mechanics are ASE certified – Our mechanics have all undergone extensive education, training and have loads of experience. They are ASE certified and have proven that they are up to the job at hand.